Refund and Returns Policy
Refund and Returns Policy
We want every unboxing to be a good one. If something is not right, here is how we make it right.
We want you to be happy with your order. This policy explains how returns and refunds work for purchases made through Vault Break (Mouch, Inc).
1. Return Window
You may request a return within 30 days of delivery. To qualify, the product must be in its original, unused condition and, where applicable, in its original packaging.
2. Sealed Products
Because we sell sealed collectible products, boxes and packs generally need to remain sealed and unopened to qualify for a return, unless the item arrived damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us with your order number, a description of the issue, and photos. We will review and offer a replacement, return, or refund as appropriate.
4. How to Start a Return
Email support@mouch.shop with your name, order number, and the item(s) you would like to return. Please wait for return instructions before shipping anything back to us.
5. Refunds
Once an approved return is received and inspected, refunds are typically issued to the original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the refund.
6. Non-Qualifying Returns
Returns may be declined or reduced if the item was opened when it needed to remain sealed, used, damaged after delivery, returned outside the 30-day window, or missing original packaging.
7. Order Cancellations
Contact us as soon as possible if you need to cancel an order. We can typically accommodate cancellations before an order ships; once shipped, the standard return process applies.
8. Contact Us
Mouch, Inc
373 Downing St
Palmdale, CA 93550
United States
Email: support@mouch.shop
Phone: +1 949-288-3523