Shipping Policy

Every box ships the way a collector would want it packed. Here is exactly what to expect.

This policy explains how Vault Break (Mouch, Inc) processes and ships orders within the United States.

1. Shipping Area

We currently ship to addresses within the United States. If you are unsure whether we can ship to your address, contact us before ordering.

2. Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

3. Delivery Time

Once shipped, orders generally arrive within 3–5 business days, depending on destination and carrier. These are estimates, not guaranteed delivery dates.

4. Shipping Costs

Shipping charges are calculated and shown at checkout before you complete your purchase.

5. Tracking

Tracking information is provided once your order ships. It may take some time for the carrier to show the first scan.

6. Delays & Carrier Issues

Once a package is handed to the carrier, some delays (weather, holidays, carrier operations) are outside our control. We will help however we can if an issue comes up.

7. Sealed Collectible Products

We package sealed hobby boxes and trading card products to reduce the risk of damage in transit. Please inspect your package and product promptly after delivery.

8. Damaged or Lost Packages

If your order arrives damaged or tracking shows a problem, email us at support@mouch.shop with your order number, a description of the issue, and photos where relevant.

9. Contact Us

Mouch, Inc
373 Downing St
Palmdale, CA 93550
United States
Email: support@mouch.shop
Phone: +1 949-288-3523